Terms & Conditions
You can pay for anything on this site by PayPal, by cheque, or by direct bank transfer.
If you choose to pay by PayPal we will send you a PayPal invoice, and your purchase will be covered by PayPal buyer protection. If you are paying in a currency other than GBP, PayPal will automatically do the currency conversion and this will appear on the invoice.
If you choose to pay by international bank transfer or Bankers Draft we will ask you to pay any bank charges.
PayPal purchases will normally be dispatched next day – if you pay by cheque or bank transfer, we will send your item as soon as the payment has cleared.
All our items are sold in accordance with EU distance selling regulations, which means that you have a 14 day period in which to decide whether to keep or return an item. This 14 day period starts upon receipt of the item, and you may return an item for any reason, without challenge.
Should you wish to return the item, all shipping and insurance expenses will be covered by you, and the item must be returned in its original packaging, using the same courier as was used for dispatch. Within the British Isles we will arrange for returning items to be collected.
If you buy a violin, viola or cello from us it will normally be sent with the bridge down, and the soundpost put down if requested. Often the soundpost will drop in transit, but any luthier or violin shop should be able to put a soundpost back up in minutes. All instruments will be expertly packed using either old cases and double-walled cardboard boxes or a 2-box plywood-reinforced system.
We are experienced in sending musical instruments worldwide (from Canada to China and from Moscow to Mexico). Typical costs for sending a violin are:
- within the UK: £20
- elsewhere in Europe: £30
- USA: £45
- Asia: £65
Please ask us about rates for other instruments and countries or if you have concerns about customs and taxes.
We use major courier companies for all postage, mainly DHL. All items are sent with comprehensive insurance which explicitly covers musical instruments against loss or damage. In the event of any damage occurring in transit, we will refund you immediately and then make a claim to the couriers.
We are registered for VAT and use the VAT margin schemes for antiques and for artisan products. Any VAT element is included in the sale prices we quote and in most cases the VAT can't be reclaimed. Our VAT number is GB 119 2104 48.