Privacy & Cookies

Privacy Notice

Data we will keep if you make an initial enquiry

If you contact us by email or by telephone we will keep an internal record of your name and email/phone details so that we can handle your enquiry effectively.

Data we will keep if you are purchasing from us

If you give us your address we will store this information. We are required to do this for insurance purposes if you have an item on trial and for accounting purposes (because we use the VAT margin scheme) if you purchase something.

If you would like to have an item on trial from us we need to have a copy of your photo ID/proof of address for insurance purposes. We will keep this on file in case you wish to try a further item, but will delete it after a maximum of 12 months.

If you purchase something from us we will keep a record of what you have bought. This can be useful if you ever need evidence of what you purchased (for instance for an insurance claim) or if you come back to us wanting to upgrade your instrument or bow.

If you have sent us a review and/or a photo for publication on our website we will send you a link to the page on which we publish it and invite you to make any corrections. We may also ask for permission to publish the review on social media such as facebook, but will not do so without your consent. If you wish to alter your review or have it deleted at any time we will do this promptly.

What we don’t do

We do not keep customer bank details. If we need details of your bank account (for instance if we are making a payment to you) we will input those details into our bank’s online system and then delete our own record of them.

We do not pass on data about customers for use by third parties.

We do not hold or process any sensitive personal data about our customers (as defined by Section 9 of the General Data Protection Regulation).

Email newsletter

You can sign up to receive our email newsletters via our website or facebook page. If you do this you will be asked only for your email address and what type of instrument you are interested in. MailChimp is our marketing automation platform and they will process this data in accordance with their privacy policy.

We do not add people to our email list without their consent. You can unsubscribe from the list at any time by clicking the link at the end of one of the emails or by contacting us directly. We do not allow other people to use the list.

Contacting us about your data

If you would like to know what information we hold about you or ask us to remove your details from our records please email anna@martinswanviolins.com. Technically this is known as a ‘Subject Access Request’ and Anna Ashmole is the ‘Data Controller’. We will respond promptly.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

If you want to contact us about our privacy and cookie policies, or to make a subject access request, please email: anna@martinswanviolins.com

Page last updated: 11 May 2018